Complaints Procedure

Last updated: May 2026

We aim to provide excellent service. If you are unhappy with any aspect of our service, please let us know.

Step 1 — Contact us directly Email support@fileminder.co.uk or message us on WhatsApp. We will acknowledge your complaint within 2 business days and aim to resolve it within 14 days.

Step 2 — Formal escalation If your complaint is not resolved to your satisfaction, you may write to our Managing Director at Fileminder Ltd, [Registered Address].

Step 3 — AAT If your complaint remains unresolved after 8 weeks, or if you receive a final response that does not satisfy you, you may refer the matter to AAT at www.aat.org.uk/complaints.

We take all complaints seriously and use them to improve our services.