Complaints Procedure

Last updated: May 2026

We aim to provide excellent service. If you are unhappy with any aspect of our service, please let us know.

Step 1, Contact us directly Email support@fileminder.co.uk or message us on WhatsApp. We will acknowledge your complaint within 2 business days and aim to resolve it within 14 days.

Step 2, Formal escalation If your complaint is not resolved to your satisfaction, you may write to our Managing Director at Fileminder Ltd, 159 Kilburn High Road, London, NW6 7HU.

Step 3, AAT If your complaint remains unresolved after 8 weeks, or if you receive a final response that does not satisfy you, you may refer the matter to AAT at www.aat.org.uk/complaints.

We take all complaints seriously and use them to improve our services.